I recently bought GH Live for Xbox One, but the guitar won't turn on. I've tried different batteries, but the lights on the guitar remain off and the USB receiver simply blinks slowly. I thought that it may be a hardware issue, so I thought I'd be eligible for a warranty replacement, seeing as how the guitar has never turned on. However, when entering the model number, I get an error code telling me that the number is incorrect. I bought GH Live off of Amazon, but I don't see how that would make my guitar not exist/ have an invalid model number. Any assistance in resolving this issue would be appreciated.