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How can you fix a non responsive guitar fret button?

Guitar Hero Live Support

My guitar fret button number 4 never has worked.  i bought ghl on black Friday as a Christmas gift, so i just recently tried it. Button 4 never responds. I tried the hints from the manual and the faq- calibrate, remove debris from under button. Nothing works. Support site can't find the part number for the guitar, so I don't want to rma and get it lost.  Is support ever available for chat? Any ideas? 

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Posts: 1
Registered: ‎09-01-2018
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