I have an open case. Where I had to take pictures and submit them to the last person I spoke with about my son's wireless connector dangles or whatever they are called. I was told they'd be sent out within 5 business days and its been 2 weeks. I have no part to send in lime the new email is saying.it was a lost piece the guy got permission from a supervisor to release a one time dangle for my son's controllers. Please help.